Frequently Asked Questions
Q: Do you have a minimum order?
A: Yes. Our minimum US order is $1500.00 (USD) per transaction, regardless of the payment method.
Q: Can I cancel my order?
A: Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations happen where orders need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 9:00 – 5:30 EST Monday – Friday. All cancellations are subject to our market loss policy plus a $45.00 (USD) cancellation fee. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. At that time, if any market loss to Lexi Capital has occurred, it will be calculated and added to the $45.00 (USD) cancellation fee. If applicable, any cancellation fee and/or market loss will be charged to your credit card for the full amount due, as per User Agreement. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of Lexi Capital.
Q: Do you allow returns?
A: Yes. Lexi Capital offers all our customers with a refund, return and/or exchange policy on everything we sell including all bullion and certified coins. This right is limited to three (3) days from the date on which the customer receives their items. The refund, return and/or exchange policy only applies to customers who notify our Customer Service Department by telephone at 800.473.1213 within three (3) days from the date on which the customer receives their item and keeps the item in its original packaging. The Customer Service Department will give you instructions on how to return your items.
Q: How accurate is the weight of your bars? Does a 10 ounce bar weigh exactly 10 ounces?
A: All of our bars are measured in troy ounces and the average 10 ounce bar (311.0 grams) weighs about 0.3 grams heavy (311.3 grams). We triple check the weight of every bar that we pour, and if a bar is underweight it gets re-melted. If a bar is slightly overweight, we let it pass.
Q: Do you report my purchase of precious metals to the IRS?
A: Lexi Capital is not required to report our sales transactions to the IRS or any other federal, state or local agencies unless you fall under the Form 8300 requirement. (Any persons who receive more than $10,000 (cash) in one transaction or a series of related transactions, while conducting their trade or business, must file a Form 8300. Read More)
Q: Why do your silver rounds carry a higher premium than your silver bars?
A: Fractional silver rounds are very hard to find, and we select only from the finrest private and or government mints, so naturally they carry a much higher premium than a simple poured loaf bar which involves considerably less time, labor, and cost to produce. We will continue to offer a variety of larger bars with low premiums for the silver investor, but fractional silver rounds will always be priced with higher premiums.
Q: Will the bar/round that I receive look exactly like the one in the photos?
A: No, but it will be very similar. All of our products are made entirely by hand, so there will be slight variations from one piece to another. However, the items shown in our photos give an accurate depiction of the product that you will receive.
Q: Which is better: machine extruded .999 fine silver bars and rounds or hand poured/hand made .999 fine silver bars and rounds?
A: This is really a matter of personal preference as the silver content itself is exactly the same. Some people prefer the unblemished look of a machine-made piece. Others prefer the one-of-a-kind look of a piece made entirely by hand. We feel a well-rounded investment portfolio is always best and encourage folks to collect a little of both.
Q: How can I contact you if I have additional questions?
A: For our fastest customer service, we recommend that you email us via the Contact Us link located at the top of our website. Since all of our sales have been moved to online, we do not keep regular customer service phone hours. You are still welcome to call us at (800)473-1213. If no one is available to take your call, please feel free to leave us a short message with your name and number and we will be sure to call you back, usually within 24 to 48 hours. Email remains the fastest way to get in touch with a customer service representative.
How is my order shipped?
Lexi Capital orders are shipped Registered/Insured U.S. Mail and Federal Express. Each package is fully insured and may require a signature upon delivery. Packages sent registered and insured mail can take on average 5-10 business days. The parcel’s registration number is only available to trace a package if it hasn’t been received within 30 days from the date shipped. Tracking numbers are not provided to customers due to insurance restrictions.
Is there a discount for paying by Cash? (Check, Cashiers Check, Wire. Money Orders are Approved on a case by case basis)
***Yes, we provide a 3% cash discount off our list/retail price to our customers if they pay for their orders by check, cashier’s check, bank wire, cash or trade. The prices quoted for each product we sell include the 3% cash discount unless you choose to pay by credit card.
What are the U.S. shipping, handling and insurance charges?
- $14.95 (USD) for orders of $1,500.00 – $14,999.99 (USD)
- Free for orders of $15,000 (USD) and over
